At CustomizedGift.pk, we value our customers and strive to provide the best quality customized products. However, if you receive a wrong or damaged item, we’re here to make it right!
Important Notes:
Customized items (with names, photos, or messages) cannot be refunded or returned unless they are received in damaged or incorrect condition.
The original packaging should be kept intact until the issue is resolved.
The decision for compensation or replacement will be based on product inspection and proof provided.
How to Request a Refund or Return:
Please contact our support team through:
📧 Email: customizedgift.pkk@gmail.com
📱 WhatsApp: [03188039071]
Include your order number, issue details, and pictures/videos of the product.
Eligibility for Returns
You are eligible for a refund or replacement if:
The product you received is damaged, defective, or incorrect.
You notify us within 48 hours of delivery by sharing clear pictures or video proof of the issue.
Our Resolution Process:
Once your claim is verified:
We will replace your product with a new one at no additional cost, or
Provide a full or partial compensation/refund if a replacement is not possible.
